Booking Information

Important policies and information for your appointment

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Our Policies

No-Show/Cancellation Policy

Your health and the health of all of our clients matters to us. To ensure that all of our clients are treated fairly and are able to receive treatment in a timely manner, Lehma Massage and Wellness requires that you provide at least 24-hours notice if you need to reschedule or cancel your appointment.

Important: Presenting more than 15 minutes late is considered a no-show and you will not be seen. No-show appointment fees will not be direct billed. You are welcome to submit the invoice to your insurance provider.

By booking an appointment, you acknowledge that you understand and agree to our cancellation policy. You will be responsible for paying the full cost of treatment that was scheduled in the event that you fail to provide at least 24-hours notice before changing or canceling your appointment.

Consent & Health Information

The information you provide is accurate to the best of your knowledge and you freely give permission and consent for Lehma Massage and Wellness to conduct treatment.

  • You agree to inform the therapist of any experience of pain or discomfort during the session
  • This service is intended to help only, and not be a diagnosis of any condition
  • You agree to update the massage therapist regarding changes to your health
  • Any change in health may require you to fill out a new intake form

Payment & Insurance

All services must be paid in full prior to or directly after the service has been completed.

Direct Billing Available!

Lehma Massage and Wellness offers direct billing services to most insurance providers.

Exception: Green Shield Canada - We do not currently offer direct billing for Green Shield.

Accepted payment methods: Cash, Debit, Credit Card

Professional Conduct

We maintain a professional, respectful environment for all clients and staff.

Zero Tolerance Policy: No inappropriate comments or conduct of any kind will be tolerated. Any indication of such behavior will automatically end the session and you will be required to leave the premises.

Contact Information

To change or cancel an existing appointment, or if you have any questions about our policies: